Definitions

1.1 “Source X Logistics” refers to the company providing shipping and logistics services.
1.2 “Customer” means you, the person or company using our services.
1.3 “Shipment” refers to any goods or items we transport for you.

Scope of Services

2.1 Source X Logistics offers international shipping and logistics services from China to over 150 destinations.
2.2 Our services include shipping, transportation, customs clearance, and delivery.
2.3 We aim to provide our services in a timely and efficient manner.

Customer Obligations

3.1 You must ensure all information you give us is accurate and complete.
3.2 You must follow all laws and regulations related to your Shipment, including export and import rules.
3.3 You are responsible for making sure your Shipment is properly packaged, labeled, and marked according to the law.

Shipping Charges

4.1 Shipping charges depend on the weight, size, and destination of your Shipment.
4.2 You are responsible for paying all shipping charges, taxes, and duties.
4.3 We may adjust the charges if there are changes in the weight, size, or destination of your Shipment.
4.4 The chargeable weight is determined once the Shipment reaches our warehouse in China. You will be billed based on either the actual weight or volumetric weight, whichever is higher.
4.5 Payment must be made before the Shipment sails, using the details provided in the invoice.

Delivery and Transit Times

5.1 Delivery and transit times are estimates and not guaranteed. Delivery time starts from the date of ship sailing or flight date.
5.2 We will do our best to deliver your Shipment on time but are not responsible for delays caused by factors beyond our control.
5.3 We are not responsible for any loss, damage, or delay caused by events like customs inspections, natural disasters, or acts of terrorism.

Liability

6.1 Our liability for any loss or damage to your Shipment is limited to the actual value of the Shipment or the carrier’s liability limit, whichever is lower.
6.2 We are not responsible for any indirect, consequential, or punitive damages.

Claims

7.1 Any claims for loss, damage, or delay must be made in writing within 30 days of delivery.
7.2 You must provide us with all necessary information to investigate and process the claim.
7.3 We will not be liable for any claim that is not made according to these Terms and Conditions.

Governing Law and Jurisdiction

8.1 These Terms and Conditions are governed by the laws of the People’s Republic of China.
8.2 Any disputes will be resolved in the courts of the People’s Republic of China.

General

9.1 These Terms and Conditions make up the entire agreement between Source X Logistics and you regarding our services.
9.2 We may update these Terms and Conditions at any time by posting the changes on our website.
9.3 You cannot transfer your rights or obligations under these Terms and Conditions to anyone else without our written consent.